All Shelters Of America products are backed by a 30-day money-back guarantee. To return an order, please call for a Return Merchandise Authorization number (RMA). Unfortunately, we can not accept or credit any returned product without an RMA number. Please note that all freight charges will be the responsibility of the customer and return freight must be prepaid. Returned products must be in original packaging, unused, and in sellable condition. If the product is returned in sellable condition, a 30% Restocking fee will apply... Orders containing (9oz) White, Tan, Translucent Clear, Brown, or any with Heavy Duty PE(14oz) or PVC(21oz) Fabric may NOT be returned.